Important Address Update

by | Feb 15, 2025

New address

Effective March 1st, 2025, there will be a change to our payment remittance address for customers who pay by physical check or through their bank’s bill pay option.

Who is Affected?

  • Customers who pay by physical check.
  • Customers who use their bank’s bill pay option to pay ONSWC.

What You Need to Do

If you pay by physical check:

  • Starting with bills due after March 10th, 2025, please mail your payments to our new address:

ONSWC

P.O. Box 738601

Dallas, TX 75373-8601

  • The remittance slip included with your bill is already updated with this new address.

If you use your bank’s bill pay option:

Please update ONSWC’s information in your online banking by following these steps:

  1. Log in to your online banking account.
  2. Locate the bill pay or check writing section (often under “Payments” or “Transfers”).
  3. Find the payee named “ONSWC” or “Old North State Water Company” (or similar).
  4. Click on the payee’s name or the “Edit” or “Modify” button.
  5. Update the “Payee Address” field with the new address provided above.
  6. Confirm the 6-digit account number matches your most recent bill.
  7. Save your changes.

Important Notes:

  • Payments sent to our old address will only be forwarded until June 1st, 2025.
  • To avoid any delays in processing your payment, please update your bill pay information as soon as possible.
  • Payments that do not include your 6 digit account number will be returned.
  • This change does not affect customers who pay through our online portal or via ACH auto draft.
  • This change will help streamline the payment process, and your payments should be reflected on your account sooner

We apologize for any inconvenience this may cause. If you have specific questions or concerns please call us at 877-511-2911, or email us at info@onswc.com.

Thank you for your understanding and cooperation.