CUSTOMER SERVICE

Old North State Water Company

Hours of Operation: 8:00 AM to 4:00 PM CST

For New Service Set Up Requests: Please click the 'Establish New Service' link in the menu box on the left. Follow the prompts to complete and submit the Service Application.

For Discontinuing Service Requests: Please contact Customer Service via telephone at 1-877-511-2911 (option 1) or online chat feature.

To report issues: Please contact Customer Service directly telephone at 1-877-511-2911 (option 1) or online chat feature. You may also notify us of an issue by entering it into the North Carolina Citizen Portal under Customer Service.

Any other questions: Please check out the FAQs link in the menu on the left or contact Customer Service directly via telephone at 1-877-511-2911 (option 1) or online chat feature.